We at Earthpiece work especially to bring out the best from nature’s lap!
The concept of Earthpiece is made for the customer on-demand only. The philosophy is based on sustainability. Therefore, our buying must be intentional and each purchase well-considered.
We will be happy to answer all your questions at contactus@earthpiece.in or call us at +91-9910514109
We are concerned about the environment and you!
We precisely hem your pieces with standardized products and natural dyes and pack each organic bairn with 100% biodegradable bags.
As every return or exchange consumes extra resources and adds waste, we recommend making informed decisions by considering a substantial purchase and addressing any queries you may have before finalizing your product. Clarifying all related doubts beforehand ensures a more confident and satisfying shopping experience.
Earthpiece Return Policy
Earthpiece’s handwoven products are an incarnation of the rich Indian culture and tradition. Since every piece is stitched manually, design irregularities, fading of natural dyes and slight unevenness in the pattern are not considered faults. Rather, they are a part of the process and add a unique touch to every piece.
However, we understand the need for an exchange/return and are ready to help you in every possible way. We give you 15 days to notify us.
You are eligible for a return only –
- If you have an incorrect product delivered i.e., the item delivered doesn’t match the item in the order confirmation,
- If you have received a different size, or
- If the product received has a quality/manufacturing defect
To be eligible for a return, all the tags are in place and the product has not been worn, unwashed, and is in the original packaging. Once we have received and checked the item, we will send you approval and refund your payment. You can ask for a refund within 15 days of purchase. We promise a refund only if the product is not as per the quality standards.
Please note that in other cases, store credit will be provided to you which can be used to purchase any other product from our website.
Earthpiece Exchange Policy
You can ask for an exchange at Earthpiece’s website for which we will assure you a span-new replacement. We give you 3 days to notify us about the exchange and choose an alternate product of the same or higher value.
For more queries call or mail us at – contactus@earthpiece.in | +91-9910514109
For order Cancellations mail us at – contactus@earthpiece.in | +91-9910514109
FAQs
1. Can I ask for a replacement if there is a change in the size or colour of the item?
You can ask for a replacement/refund only if you have received an incorrect product or size or a manufacturing defect.
2. Can I cancel my order?
You can revise or cancel your order within 48 hours of placing your order. Contact us at contactus@earthpiece.in quoting your order number in the subject line and we will help you with the process further.
3. Can I return/replace Sale Items?
ALL SALE items are FINAL. We cannot accept returns/refunds on SALE items except incorrect products delivered, received a different size, or quality/ manufacturing defect.
Please note that items on SALE can only be exchanged and are not eligible for a refund.