We collect pieces of information to bring the best possible experience. Our privacy policy describes how your information is used, collected, and shared when you shop from www.earthpiece.in.
Collecting Personal Information
Your personal information includes device information and order information.
When you visit the website or attempt to make a purchase, we collect information about your web browser, IP address, time zone and some installed cookies. This automatically generated information comprises the ‘Device information.’
Device information is collected through various sources including cookies, log files, web bacon and tags.
Further, when you make a purchase or attempt to do so we collect additional information including your name, billing address, shipping address, credit card information or payment details and phone number. All this information is known as ‘Order Information’
Using Your Personal Information
Earthpiece is committed to a safe and secure shopping environment. Hence, we use your personal information to assist you with the best possible services. We use the information collected to fulfill your orders and proceed with further communications.
Your device information helps us to screen any potential risks and fraud and improve and optimize our site. It helps us generate analytics of how our customers browse and interact with sites and successfully launch our marketing and advertising campaigns.
Third-Party Users
We share your information with third parties to help us utilize the information and understand our customers better. Your personal Information also helps us comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Please note that we maintain and retain all your information unless and until you ask us to delete it. We do not sell or misuse your information at any time.
Changes
We change and update our Privacy Policy from time-to-time, to reflect changes in practices or for other legal or regulatory reasons.
Payments & Security
Do not worry as we are here for your security!
Payments to all orders from Earthpiece are accepted through payment wallets and net banking facilities. We offer safe and secure credit, debit and international banking options to all Visa and MasterCard holders.
Please note that prices for all products include 12% GST.
Payment Gateway Protection
Earthpiece is concerned about your financial security and so, we take all the necessary measures to ensure your protection.
All the payments made are automatically redirected to the acquiring bank payment gateway. The transaction details are captured here on a secure payment page which is then encrypted and securely transmitted to the issuing bank.
Earthpiece cannot have any access to or store the card data at any time during the whole process.
Refer to Earthpiece’s privacy policy to know more about payment gateway protection.
FAQs
1. Is COD available?
We provide COD options only for selected locations. An extra cost of Rs 150 applies to the service.
2. What to do if my card is compromised during the payment?
Immediately abort the transaction and report to your bank, if you suspect any unlawful activity during the payment. Make sure to inform our customer care team, so we can help you ensure your security.
3. What to do if there is a payment gateway error?
The inconvenience may be due to some technical issues; hence, we advise you to try again later. However, if the problem persists, please contact our customer care and they will help you complete the purchase.
Please contact the respected bank in case of a transaction reversal.
Shipping and Delivery Information
The love that we pour into designing and creating your outfits will reach you soon!
We ship within 15 working days from the date of order and update you if the time exceeds.
To know more mail, us at contactus@earthpiece.in
Shipping within India
Enjoy free shipping and delivery on all orders paid online via debit card, credit card, UPI, net banking, or bank transfer.
Please note that all orders are shipped from our studio in New Delhi and thus a shipping cost of Rs 150 applies to all COD orders.
The concept of Earthpiece is made for the customer on-demand only. So, to avoid Overproduction and waste, we will carry our fabrics in stock.
Shipping Process and Communication
Once you place your order, you will receive a confirmation email verifying your order. You will also receive a shipment confirmation when the order is packed and shipped.
Please ensure you enter a valid email address and phone number to receive all the related information. Delivery will be attempted twice before the shipment is returned to our studio. Further delivery attempts will include additional fees and we will be unable to schedule shipping for orders with incomplete addresses or wrong telephone numbers.
For any order and shipping queries mail at – contactus@earthpiece.in or reach us at +91-9910514109
Order Cancellation
To cancel your order, write to us at contactus@earthpiece.in within 48 hours of placing the order. You will receive an answer within a short span where you will be informed of the further process.
FAQs
1. How can I track my order?
You can track your order through the relevant courier company. The order tracking link will be shared with you in the second email.
2. What to do if I am not able to get the tracking details?
You can contact our customer service team and ask for the related details. They will guide you through the process and inform you in case of any technical glitches.
3. Can I opt for a faster delivery?
Yes, you can go for the express delivery option. The process will however include some charges. Reach our customer support to avail of the service.