The love that we pour into designing and creating your outfits will reach you soon!
We ship within 15 working days from the date of order and update you if the time exceeds.
To know more mail, us at contactus@earthpiece.in
Shipping within India
Enjoy free shipping and delivery on all orders paid online via debit card, credit card, UPI, net banking, or bank transfer.
Please note that all orders are shipped from our studio in New Delhi and thus a shipping cost of Rs 150 applies to all COD orders.
The concept of Earthpiece is made for the customer on-demand only. So, to avoid Overproduction and waste, we will carry our fabrics in stock.
Shipping Process and Communication
Once you place your order, you will receive a confirmation email verifying your order. You will also receive a shipment confirmation when the order is packed and shipped.
Please ensure you enter a valid email address and phone number to receive all the related information. Delivery will be attempted twice before the shipment is returned to our studio. Further delivery attempts will include additional fees and we will be unable to schedule shipping for orders with incomplete addresses or wrong telephone numbers.
For any order and shipping queries mail at – contactus@earthpiece.in or reach us at +91-9910514109
Order Cancellation
To cancel your order, write to us at contactus@earthpiece.in within 48 hours of placing the order. You will receive an answer within a short span where you will be informed of the further process.
FAQs
1. How can I track my order?
You can track your order through the relevant courier company. The order tracking link will be shared with you in the second email.
2. What to do if I am not able to get the tracking details?
You can contact our customer service team and ask for the related details. They will guide you through the process and inform you in case of any technical glitches.
3. Can I opt for a faster delivery?
Yes, you can go for the express delivery option. The process will however include some charges. Reach our customer support to avail of the service.